Here are the updates coming up!
Donations can be left in our big wicker basket in waiting room please, and thank you!
We are adding new workshops to our wellness services!
If you have a certain wellness class you would like or have an idea, please feel free to share with us! Email: Anita.nslmftinc@gmail.com
We just finished an amazing series of wellness classes FREE to the community, sponsored by the Azusa Public Library. The participants loved having some time for fun and self care and at no cost!
If you would like your community or company to sponsor an event, please have them reach out to us at nicoleserrano.mft@gmail.com
We hit the ground running this 2024 and have moved! Don’t worry, same business plaza just the building next door. We now have a dedicated wellness room for all our wellness services and clients now have access to restrooms accessible by a code provided in our waiting room. (yeay!)
You might have heard about the big cyber attack on Change Healthcare recently, which has caused a nation wide outage for major insurance companies. Most of the insurance companies we are in network with are processed through Headway. Here is a message from Headway explaining to us and our clients what is going on:
“Impact to client claims
If clients ask you why their claims are not being processed promptly, please know that this is related to the outage, and that our team can answer any questions they have.
Because the outage impacts our ability to file claims, clients will experience delays in seeing their Headway sessions reflected in their insurance portals and/or toward their plan accumulators (e.g. deductible, out-of-pocket).
Client invoices now include a disclaimer about the delay, and we’re emailing them today with more details and what to expect.
Impact to client benefits
Your clients are able to continue care through the outage with a number of options:
Existing clients can continue care with the benefits we verified before the outage began.
New clients can start care at the full in-network cost and be refunded later, or wait for our team to complete manual verification. High-acuity clients can be prioritized for expedited verification.
While we work on alternative solutions, we’ve trained 100 team members on manual verification — and introduced the option to expedite verification for high-acuity clients. This process can otherwise take up to 14 days, because it involves phone calls to insurance companies and cross-referencing their online portals.
What this means for you
You are able to continue holding sessions as usual, and rest assured that your clients are getting the information and support they need from us.”
-Andrew Adams
Headway Founder + CEO
If you have any questions, please contact your insurance company or Headway for the most up to date information.
